A sequel to QBQ : the question behind the question (2001)

1 QBQ! Advantage Principles 1 -- 2 QBQ! The Question Behind the Question 6 -- Advantage Principle 1 Learning -- 3 A Picture of Learning 15 -- 4 Garbage Thinking: The Roadblocks to Learning 18 -- 5 QBQ! Learning Equals Change 30 -- Advantage Principle 2 Ownership -- 6 Ownership: Solve the Problem! 37 -- 7 Blame Game: The Opposite of Ownership 42 -- 8 A Study in Blame: E-Mail Wars 47 -- 9 No Excuses 49 -- 10 Ultimate Excuse: It's Not My Job 51 -- 11 Owning Safety 54 -- 12 Taking Ownership Too Far 57 -- Advantage Principle 3 Creativity -- 13 QBQ! Creativity: Succeeding with What We Have 61 -- 14 A Creative Shift in Thinking 65 -- Advantage Principle 4 Service -- 15 QBQ! Service: Doing for Others What We Don't Have to Do 71 -- 16 Service and Humility 76 -- 17 Organizations Don't Serve-People Do 81 -- 18 Service: It's the Right Thing to Do 84 -- 19 A Legacy of Service 87 -- Advantage Principle 5 Trust -- 20 QBQ! Trust: It's Up to Me 95 -- 21 Trust Builders 99 -- 22 Trust Takes Time 111 -- Living the Advantage Principles -- 23 Living Like Larry 117 -- Appendix Putting the Advantage Principles into Action 123.